Wefurther propose attention sharing strategies to facilitate parameter sharing and specialization in multilingual and multi-domain sequencemodeling.

Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems (CRSs) have attracted attention for their ability to enhance the quality of recommendations, limited research has addressed the implicit integration of recommendations within customer support interactions. In this work, we introduce ImpReSS, an implicit recommender system designed for customer support conversations. ImpReSS operates alongside existing support chatbots, where users report issues and chatbots provide solutions. Based on a customer support conversation, ImpReSS identifies opportunities to recommend relevant solution product categories (SPCs) that help resolve the issue or prevent its recurrence -- thereby also supporting business growth. Unlike traditional CRSs, ImpReSS functions entirely implicitly and does not rely on any assumption of a user's purchasing intent. Our empirical evaluation of ImpReSS's ability to recommend relevant SPCs that can help address issues raised in support conversations shows promising results, including an MRR@1 (and recall@3) of 0.72 (0.89) for general problem solving, 0.82 (0.83) for information security support, and 0.85 (0.67) for cybersecurity troubleshooting. To support future research, our data and code will be shared upon request.

Background: Clinical natural language processing (NLP) refers to the use of computational methods for extracting, processing, and analyzing unstructured clinical text data, and holds a huge potential to transform healthcare in various clinical tasks. Objective: The study aims to perform a systematic review to comprehensively assess and analyze the state-of-the-art NLP methods for the mainland Scandinavian clinical text. Method: A literature search was conducted in various online databases including PubMed, ScienceDirect, Google Scholar, ACM digital library, and IEEE Xplore between December 2022 and February 2024. Further, relevant references to the included articles were also used to solidify our search. The final pool includes articles that conducted clinical NLP in the mainland Scandinavian languages and were published in English between 2010 and 2024. Results: Out of the 113 articles, 18% (n=21) focus on Norwegian clinical text, 64% (n=72) on Swedish, 10% (n=11) on Danish, and 8% (n=9) focus on more than one language. Generally, the review identified positive developments across the region despite some observable gaps and disparities between the languages. There are substantial disparities in the level of adoption of transformer-based models. In essential tasks such as de-identification, there is significantly less research activity focusing on Norwegian and Danish compared to Swedish text. Further, the review identified a low level of sharing resources such as data, experimentation code, pre-trained models, and rate of adaptation and transfer learning in the region. Conclusion: The review presented a comprehensive assessment of the state-of-the-art Clinical NLP for electronic health records (EHR) text in mainland Scandinavian languages and, highlighted the potential barriers and challenges that hinder the rapid advancement of the field in the region.

The study of historical languages presents unique challenges due to their complex orthographic systems, fragmentary textual evidence, and the absence of standardized digital representations of text in those languages. Tackling these challenges needs special NLP digital tools to handle phonetic transcriptions and analyze ancient texts. This work introduces ParsiPy, an NLP toolkit designed to facilitate the analysis of historical Persian languages by offering modules for tokenization, lemmatization, part-of-speech tagging, phoneme-to-transliteration conversion, and word embedding. We demonstrate the utility of our toolkit through the processing of Parsig (Middle Persian) texts, highlighting its potential for expanding computational methods in the study of historical languages. Through this work, we contribute to computational philology, offering tools that can be adapted for the broader study of ancient texts and their digital preservation.

Ancient Chinese text processing presents unique challenges for large language models (LLMs) due to its distinct linguistic features, complex structural constraints, and rich cultural context. While existing benchmarks have primarily focused on evaluating comprehension through multiple-choice questions, there remains a critical gap in assessing models' generative capabilities in classical Chinese. We introduce F\`ux\`i, a comprehensive benchmark that evaluates both understanding and generation capabilities across 21 diverse tasks. Our benchmark distinguishes itself through three key contributions: (1) balanced coverage of both comprehension and generation tasks, including novel tasks like poetry composition and couplet completion, (2) specialized evaluation metrics designed specifically for classical Chinese text generation, combining rule-based verification with fine-tuned LLM evaluators, and (3) a systematic assessment framework that considers both linguistic accuracy and cultural authenticity. Through extensive evaluation of state-of-the-art LLMs, we reveal significant performance gaps between understanding and generation tasks, with models achieving promising results in comprehension but struggling considerably in generation tasks, particularly those requiring deep cultural knowledge and adherence to classical formats. Our findings highlight the current limitations in ancient Chinese text processing and provide insights for future model development. The benchmark, evaluation toolkit, and baseline results are publicly available to facilitate research in this domain.